[Resolved] Hathway Cable & Datacom — no internet from one week

Suman Bhatti

from Bengaluru, Karnataka

Address:	560002
Website:	www.hathway.com

Account ID : [protected]

I recharged (paid Rs.2522) my internet last week on Thursday (6th Dec 2018).

My internet is not working from 6th Dec 2018..

I have been calling regularly to customer care team. Every time they will raise a new ticket and close it without taking any action on it.

This is the worst experience experience I had with any Internet service provider company.

They have such a wonderful and efficient customer care and technical team that takes one more (still i don't know how much it will take to make my internet in working condition) or more to resolve a small issue.

I have paid Rs.2522 for recharge.

They are not helping to resolve my issue and to refund my amount.

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Dec 13, 2018

Complaint marked as Resolved

I was contacting customer care people for one week regarding the issue and waiting for the results. Finally after waiting for one week i decided to took it to next level. I wrote a mail to all the below mentioned people: [email protected], [email protected] (nodal head) [email protected] [email protected] Finally within one day my issue got resolved. I don't know because of whom. I think I shouldn't have waited for one week to escalate the issue. Thank you.

Hathway customer support has been notified about the posted complaint.