[Resolved] Hathway Cable & Datacom — no proper internet service

saikirannallari

from Hyderabad, Telangana

Address:	500039
Website:	www.hathway.com

From the last three months, I have been raising many complaints they come over and work and close the case but after 3 days it's the same problem I was fed up with calling CS and raising tickets its been over 30 to 50 tickets raised until now under my account no proper resolution was given until now. I have reached Nodal officer and addressed the complaint still of no use. They raise a ticket and close the ticket with no proper resolution with hours of raising saying that the issue has been resolved. This has been a regular way.

Hathway nodal email : ap.[protected]@hathway.net, [protected]@hathway.net
Phone : [protected]

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Sep 21, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Aug 15, 2018

Updated by saikirannallari The speed will cut down and start irritating with low speed/Fluctuating after 6PM IST. This has been said numerous time still nor proper response from tech or from their Hyderabad nodal Officer.

Verified Support

Aug 21, 2018

Hathway Customer Care's response Dear saikirannallari,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Aug 22, 2018

Updated by saikirannallari Your team has called and said we resolved the issue but that was never done its the same. The issues of speed start after 6 PM. I have emailed your Hyderabad Nodal officer and find no proper resolution in that. I paid for 8 months and its my 3rd month i work from home for my office this kind of service is not appreciated at all. I wanted a superior person to call me and work to resolve it.

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Comments

Pramohi

from Coimbatore, Tamil Nadu

Very poor customer service. Collection agent collects money and it does not gets reflected in the account even after providing the phone no and name of the person.