[Resolved]  Hathway Cable & Datacom — no refund given even when no service is provided

Address:

560033

For the past 2-3 days i have been experiencing less than 1% download speed than the plan i have subscribed. An online complaint was raised on the app (Proof attached), following which i had spoken with one of their senior managers. I later called the customer support several times but was able to connect with them just twice. Both the times they had promised that the issue will be resolved the following day. It has been 3 days and i still have no resolution to the problem. I have paid for the services that i am not getting and have been kept on hold for a long time. I expect to get a refund for the remainder of the billing period. I have call recordings as further proof, if required.