[Resolved] Hathway Cable & Datacom — no response from company for non working of internet connection

systm 33

from Rajkot, Gujarat

Address:	Surat, Gujarat, 394515
Website:	www.hathway.com

For two days i have been complaining about non working of my router to the local support of hathway and he is been promising to resolve the problem but he didn't.
Now after two days when i called customer care i have been told that tomorrow is sunday and the problem will be taken care on monday.

Now i want to cancel subscription and get refund as it's been only a week since i renewed.

Was this information helpful?

No (0)

Yes (0)

Nov 19, 2017

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2017

Hathway Customer Care's response Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.

Jun 17, 2019

Updated by systm 33 Since Friday I have been complaining the company for non working of my internet connection.
But still its not been resolved, everyday i have been calling and complaining but their service is such a disaster that everytime they are giving commitments to resolve.
I don't know how much i am gonna wait.
Now i demand the extension of validity for all these days when the internet wasn't working.

And companies like these should be imposed with heavy penalties for such delays in service and their careless attitude towards their customers.

Request you to intervene in this matter.