Hathway Cable & Datacom — non functioning of cable in spite of paying

Address:

B Wing, 10th Floor, Trade World, Kamala Mill Compound, Lower Parel West, Mumbai City, Maharashtra, 400013

Cable tv card number :[protected]
Account no. : [protected]
Building : cumballa crest, flat no: 407, peddar road

We have been trying to contact hathway on the helpline and also on the nodal officers number. But there is nobody to answer our calls since februrary 2019.

As per the information of hathway regional contact person of peddar road region, we have paid inr 1350 in january 2019 to mr. Ashish of hathway. As per this we were to get all the channels working until the new process of channel choice was to be implemented. But regrettably after making the payment, almost all our channels are showing as blocked.

In addition when trying to choose our channels through the mobile app, the app is showing us an available balance of negative inr 704.59. We are unable to understand this cost as there are no dues payable from our end.

The complaint facility of the website does not work. There is now way of submitting our complaint thru the website.

We have sent emails to the nodal officer but the same remains unanswered till date.

The toll free number is always busy. We are never able to get through the same.