[Resolved]  Hathway Cable & Datacom — packet loss

Address:Kolkata, West Bengal, 700064
Website:www.hathway.com

I have a hathway connection of internet speed of 100mbps. I get around 95 and get low ping, that's good. But as a gamer, ping and packet loss matters a lot. And have always have the issue of packet loss in games. It's always around 5% packet loss every second, which is making my experience very badand none of my other friends with different isp have these issues.
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Nov 9, 2018
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2018
Hathway Customer Care's response
Dear Hurt Locker,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
Complaint comments 

Comments

4days after the complaint the issue of packet loss and high was fixed. But again the same issues have been started i am experiencing high ping and huge amount of packet loss. Can you redo the things you did before?
Hathway Customer Care's response, Oct 27, 2018
Verified Support
Dear Hurt Locker,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband

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