Hathway Cable & Datacom — Payment not credit to merchant

mngaccnt

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 421301
Website:	Hathway - www.citruspay.com/lbvc91yiod

I made a payment from my citi credit card to Hathway around 03:00am on 16Dec and received an error page on Hathway portal the amount of Rs.1977.12 is debited from my card by citrus however the amount doesn't show up to be credited on Hathway portal. I enquired with the bank and they confirmed the amout been debited from the card. However hathway could not see any trasaction done from my end.

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Hathway customer support has been notified about the posted complaint.

Dec 16, 2016

Updated by mngaccnt This is the complaint number provided by Hathway
Your Request for CC Billing has been generated with a Service ID[protected]C0211

My Hathway account belongs to Mumbai circle (Kalyan West)