Hathway Cable & Datacom — plan change

Address:

Pune, 411038

I am complaining for hathway internet service. I got the hathway service in january for the plan ultra 5 mbps - 1770. On 8th july they changed my plan to 1 mbps plan.
Now i am calling everyday to change my plan to the previous plan they are no listening to me, they kept saying service request is raised it will be resolve in 5-6 days, i waited to 5-6 days still nothing change. Now they deactivated my services and they kept calling me to pat the amount to activate the services and when i told them to change my plan they cut the call. I called at customer care again talk with agent (Akash mehta) he said you need to mail to billing department to confirm the plan and said billing department will reply you within 4 hours. I mailed them but not get revert on that. I waited for 24 hours for the mail still nothing change, no mail received from them. Again i called to customer care the lady preeti said you need to wait for again 24 hours and when i told her that i already wait for 24 hours then she were talking to me rudely and said we can not activate the services from here you need to wait or mail them again.
Such a pathetic service by hathway, they don't need there customers, they don't care about the customers. The agents so rude, they cut the call in between the conversation.