[Resolved]  Hathway Cable & Datacom — recharge issue

Address:

Electronic city phase 1, 560100

Hi team.

I was using hathaway broadband since 2017 buy now they are creating problem. Below are the issue which i faced.

1- i had issue with speed. So call customer service and they sent engineer after 5 days of escalation.

2- in 1 feb 2019 i recharge my wifi as per my renewal date. And it was for 30 f
Days. But they gave 28 days only. So i card customer care asked for increase my date. They asked 72 hours to resolve but after that when i call back and talked with supervisor i got my 2 days back. For this issue they frustrated me.

3- after second issue when i recharge my wife via google pay app on 9 feb 2019. They told again 72 hours to fixed this but when i have given pressure they 24 hours but again same thing no solution. Again after 24 hrs i called they asked me 24 hrs more i have given that also but no use. Same thing again they asked first half of the next day. Which was 12 feb 2019 with willingness. So. I have given that also but no solution came up. I have told them that the case already escalated with higher level manager still they did not bother that.

Now they are asking me for make a payment again but i refused that and asked the reason they told money is not reflecting. So i told them i have spoken with google pay app customer care agent and i got information that payments has been done that day only {9 feb). Still they are not ready to listen. And asking why u make payment via google pay. So. I told them that i paid twice via google pay but nothing happens.

I spoke will all supervisor and escalation managers. Which name as below_

Maaz. Rahil. Asif they are supervisor

Sudarshan. Escalation manager

Please do need full with me. And punish all the culprit. As they are black spot on company.

Name - bhaskar misra
Phone no - [protected]
Account id - [protected]

Company name - hathway broadband

With regards
Bhaskar misra