[Resolved]  Hathway Cable & Datacom — refund not done from long

Address:	New Delhi, Delhi, 110019
Website:	www.hathway.com

Hello team

My hathway account : [protected]
I have submitted all hardware from my end and have stopped using hathway from like 1 month back. However my refund amount has still been credited back.
What i was told was that i will get back below from [protected]@hathway.net

1) refundable amount-2699/- (999-security amount rest 2 month subscription amount)
2) within 30 days

Now no one responds back.
I have provided details of bank account where i should get the amount back.
I called hatway helpine, the team does not provide any information.

This is complete stuck point now.

Below is the email thread for same :

I have removed the account details below due to security reason.

— forwarded message —
From: ashish sharma
Date: thu, jul 6, 2017 at 2:28 pm
Subject: re: hathway account : [protected] : closure.
To: mamta, [protected]@hathway.net, morais. [protected]@hathway. Ne, delia. [protected]@hcspl.net

Any update?
So unprofessional

On mon, jul 3, 2017 at 5:56 pm, ashish sharma wrote:
Please update

On thu, jun 29, 2017 at 2:52 pm, ashish sharma wrote:
Mamta

Can you please update : — where will you send cheque, or else you will wire transfer the amount.

On wed, jun 28, 2017 at 5:52 pm, ashish sharma wrote:
Mamta

Details are as below, also please confirm where will you send cheque, or else you will wire transfer the amount.

Account details are :

On wed, jun 28, 2017 at 5:51 pm, ashish sharma wrote:
Mamta

Details are as below, also please confirm where will you send cheque, or else you will wire transfer the amount.

Account details are :

On wed, jun 28, 2017 at 4:24 pm, mamta wrote:
Dear sir,

"greetings from hathway"

Kindly provide details of account holder name - mrs. Deepali sharma"for refund process

Regards
Mamta
From: ashish sharma [mailto:ashish. [protected]@gmail.com]
Sent: 28 june, 2017 3:34 pm
To: mamta

Subject: re: hathway account : [protected] : closure.

Thank you mamta
Details are below,
How would i get cheque or else wire transfer will be done, details below. Since i will not be available on address where my connection is as of now.
Yes all submitted from my end.

Contact no cheque in favour of reason for disconnection bank account no bank name ifs code branch name


Kindly provide detail of any given below bank in which you have account.
Icici
Ashish kumar sharma

Relocating to new place

State bank of india
Citi bank
Axis bank
Hdfc
Bank of india
Inidian bank
Punjab national bank
Kotak mahendra bank
State bank of bikaner and jaipur

On wed, jun 28, 2017 at 3:24 pm, mamta wrote:
Dear sir,

"greetings from hathway"

1) refundable amount-2699/- (999-security amount rest 2 month subscription amount)
2) within 30 days
3) please fill given below format

Please give confirmation of modem +router+ adaptor submission
Contact no cheque in favour of reason for disconnection bank account no bank name ifs code branch name


Kindly provide detail of any given below bank in which you have account.
Icici
State bank of india
Citi bank
Axis bank
Hdfc
Bank of india
Inidian bank
Punjab national bank
Kotak mahendra bank
State bank of bikaner and jaipur

Regards
Mamta sharma


From: ashish sharma [mailto:ashish. [protected]@gmail.com]
Sent: 28 june, 2017 3:19 pm
To: [protected]@hathway.net
Subject: re: hathway account : [protected] : closure.

Mamta

I have submitted my hathway router today, can you help with below.
1) how much amount will be refunded to me
2) by when will i get the amount.
3) how would i get the amount.

On sun, jun 18, 2017 at 10:43 am, ashish sharma wrote:
Any update
On fri, 16 jun 2017 at 12:55 pm, ashish sharma wrote:
Hello mamta

I would be moving from my current location (Kalkaji) to a location where hathway does not provide internet, this i confirmed from hathway representative.

My account id is : [protected]

Need to get the refund and handover the device back to hathway,

Can you please initiate the process?

—
Regards
Ashish sharma
Call : [protected]