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Hathway

[Resolved]  Hathway Cable & Datacom — refund not processed.

Address:Chennai, Tamil Nadu, 600091
Website:Hathway. Com

I have been using hathway broadband in chennai. Due to relocation, we had to terminate the connection. We were promised a refund of 420rs once we terminate the connection. We have even returned their modem but now they are saying they cannot refund my money. While giving connection they showcased themselves as a transparent and customer friendly organization. All their staffs are half baked and doesn't give us full information. I need my money back.
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Aug 27, 2017
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2017
Hathway Customer Care's response Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
Aug 03, 2017
Updated by SRIVATSAN SRI I've already sent a mail long back. If you want i will share my customer ID in public forum

My HATHWAY Broadband Acc no: [protected]
Complaint comments 
2 Comments

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Comments

I have done the payment but my account not get activated. And also i have not received Static IP.I have been following this with the local team but they are not responding properly.

Account Number:[protected]
Contact Number: [protected]
Reply
Hathway Customer Care's response, Jul 27, 2017
Verified Support
Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
Im following up hathway people form past 10 days to open port on my static IP. But there is no reply from hathway people from one week.
Reply

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