Hathway Cable & Datacom — refund not processed

Address:	New Delhi, Delhi, 110023
Website:	hathway.com

Hi team,

My account no. Is [protected] for the hathway broadband. We had an account in sarojini nagar with acct no. [protected]. There was a compulsory shifting from sarojini nagar to laxmibai nagar. The hathway agent neeraj ([protected]) told us to take a new connection in laxmibai nagar instead of shifting the old connection. When we asked him about the cancellation of the old connection, he told us to leave the modem and everything there and take a new connection. When we came to laxmibai nagar, he took away 2821 rupees for the connection, but we waited for 2 weeks for him for our internet connection. Atlast he told us that we can initiated our refund from the hathway.
We applied for the refund w073252. Now we are not getting the refund even after 3-4 months. We approached national consumer helpline and raised a request with them - 548387. We have mailed north. [protected]@hathway.net.
We even went to the safdarjung enclave hathway office. They are now asking us to return the modem which was given to us in sarojini nagar. We don't know what to do now. I have even mailed my bank account details. It was neeraj who decieved us by giving the wrong information just to complete his targets. He asked us to leave the modem there.