[Resolved]  Hathway Cable & Datacom — refund not processed

I applied for new broadband connection on march 25th after confirming with the agent on the date of installation. He confirmed it will be installed on march 30 or 31st as they got the approval from government. On 30th i received call from service executive saying can we postpone the installation after april 14th as it is not possible to install now..in that case, i asked for a refund also simultaneously received a message from hathway if i want to go with refund due to delay. I filled the form and it was said that the refund will be done in 3 days.. But i haven't received it so far.. Hathway is cheating many customers like this... For your reference i am attaching one facebook thread where we discussed about this..

https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]

Kindly help me in getting my refund amount of rs. 5703 and my hathway account no is [protected]

Mail id: [protected]@gmail.com

For your reference attaching the screenshot of payment receipt, agent contact details, whatsapp chat with agent

Message received from hathway:
Dear customer, with the current lock down and other restrictions in place we regret that it is taking us longer than expected time to install your hathway broadband connection. We request you to kindly cooperate with us. Kindly submit your consent to wait for the installation of your account or to opt for refund by clicking on the below link - https://forms.gle/2NFr724AE86He3yE6