[Resolved] Hathway Cable & Datacom — refund of duplicate payment 18th oct'19

[Resolved] Hathway Cable & Datacom — refund of duplicate payment 18th oct'19

A Amitlivz from Bengaluru, Karnataka

Hi team, A payment of ₹943 was made on 18th oct'19 towards hathway broadband account renewal on their app. The app showed unsuccessful payment and hence i tried again. It showed unsuccessful once again. I called the hathway team and the rep asked me to pay again through paytm for immediate activation which i declined because amount was deducted twice from my account already. The broadband account was activated later. I have requested refund of duplicate payment owing to their app's misleading information. The request id is still in progress under the ticket number: 18102019m604024 Amith kumar g Hathway broadband user. Was this information helpful? No (0) Yes (0)
Oct 25, 2019 Complaint marked as Resolved Refund received. Thanks to all involved in resolution Hathway customer support has been notified about the posted complaint. Verified Support Oct 22, 2019 Hathway Customer Care's response Dear Amitlivz, Appreciate you reaching out to us, we understand how inconvenient this could be. We have forwarded your concern to our team and an executive will get in touch with you shortly. Thank you Oct 22, 2019 Updated by Amitlivz My ticket 18102019M604024 has been closed now as seen on their app. And i received below email from Hathway: Your refund request for following transaction is being processed and the money should reflect in your account within 5-7 business days. Transaction ID: [protected]_[protected] Refund Amount 943.00 Merchant: www.hathway.com Please quote your reference id: [protected] for any future communication. Thanks and Regards, PayU on behalf of www.hathway.com payu Will wait 5-7 business days and update once resolved. Thanks to all who are helping to resolve this.
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Comments

Mdali Ather

from Hyderabad, Telangana

Hathway internet is the worst internet i have ever seen in my life. THEY have took the payment of 1767 for three months its been 4 days i have paid the payment but till now the activation is not done they are just saying by today evenings it will be done

Hathway Customer Care's response, Oct 24, 2019

Verified Support

Dear Mdali Ather,

Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Hathway account number and location, an executive will get in touch with you shortly.

Thank you !
Hathway Customer Support Team.