Hathway Cable & Datacom — Service deactivation and refund for the account #[protected]

Address:	Rangareddy, Andhra Pradesh, 500072
Website:	Hathway.net

Hi,

I am using hathway broadband since last 1 year and on 7th of april 2017 i paid amount #2225 inr for the renewal for next 3 months (I. E for may, june and july 2017) but due to personal reasons i am moving out of hyderabad and i would like to deactivate my account/service and refund the amount which i have paid for renewal (My renewal date is 09th april 2017) and same has been raised with hathway on 07th april 2017 through emails to "[protected]@hathway.net, [protected]@hathway.net, [protected]@hathway.net" and raised with customer care multiple times (Service id #12042017w727813, 07042017c10754, 07042017w662742-1 but no response from them.
When i speak with customer care executives they are saying they don't have any idea about deactivating account and billing team is taking care of deactivation and i asked them to transfer my call to billing team and they said they don't connect to billing team and they will raise the issue with billing team and looks there is no proper communication between hathway teams and because of this they are torturing customers. Till nowi did not get a call from billing team yet and not i will get it or not.
As i have not used service in a single day in current renewal period (May, jun and jul) i need my full amount refund. This is my sincere request to hathway
Hathway should definitely improve their service and behaviour with customers.
As mahatma gandhi said customers are god's for the business and don't lose their trust.

Thanks,
Sandeep