[Resolved]  Hathway Cable & Datacom — slow internet service and no prompt action taken by technical people

Address:HNO:10-235/3, PLOT NO:12A, VASANTHA PURI COLONY, MALKAJGIRI, HYDERABAD, Ranga Reddy, Andhra Pradesh, 500047

Hi all, i have taken hathway connection on 31-mar-2019 by paying ₹3250/- for period of 6 months. My account no: [protected]. From may 2nd i am unable to browse the internet after 6pm to 4am. The internet speeds are so low that i can’t even attach files in gmail. I have tried raising many tickets but it was of no use. The tickets used to get randomly closed. If i call the customer care regarding it they used to promise to send a person within 24 hours but no person used to call or turnout. I request hathway either to solve the internet problem or refund the money for improper service provided.
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Jun 25, 2019
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
May 24, 2019
Updated by Raviupadhyayula
@hathway still problem persists the worst network I have ever experienced. Kindly refund my money or solve the problem. Don’t cheat customers !!!
Verified Support
May 25, 2019
Hathway Customer Care's response
Dear Raviupadhyayula,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
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