Hathway Cable & Datacom — subscription paid but no signal over 24 hrs

Address:

Hathway Datacom Lower Parel Mumbai, Mumbai City, Maharashtra, 400005

Have paid subscription for acnt no [protected] on 13mar at 3pm for 2 VC cards . Ack of this payment rec'd by sms at 6pm . Till now 8pm 14Mar19, no channels can be seen and only get message to contact cable operator who is absconding since 1 month from our Colaba mumbai 5 area.
Customer care helpline [protected] keeps u on hold for 10min n rhen disconnects!
This is daylight loot n no responsible person avlb . Many such residents in our area are facing similar, after paying vamoosh.
Please help.
[protected]@mesina.in