Hathway Cable & Datacom — Tariff Plan change

Address:	Thane, Maharashtra, 400606
Website:	Hathway.co,

ACCOUNT NUMBER : [protected]
NAME : BRIJESH NAIR
Hathway Email Id- [protected]@hathway.com

I had received a pamphlet from Hathway with the new Tariff plans, I had requested them to change my existing plan which is of 5 mbps speed and 25 GB free data limit to the new plan RIDE CENTRAL - 5 mbps speed and 60 GB free data limit effective December. Monthly rent only 699/-
However till now it has not been changed, its been more than one month, there are a lot of email exchanges and phone calls . However no resolution whatsoever . They are saying to pay extra however i have already made a payment till March and i am paying a higher amount with low benefits. Hathway is cheating their customers by having two tariff plans and the old customers are not getting any benefit. Also why i should wait till the expiry of this plan for a simple change.

I want the authorities to take this complaint seriously as Hathway has already wasted a lot of time.
These are the things which I want to see for my Hathway Account.

1) Immediate Change in Tariff plan.
2) I can’t wait till the expiry of the plan just because I have already paid for 6 months,
Hathway cannot cheat customers by providing different plans

Attaching the brochure that was sent to me. I need a speedy resolution before i decide to end this account to Hathway.
However wanted to register this complaint so that other customers don't have to go through this disgusting and hopeless
service from Hathway