[Resolved]  Hathway Cable & Datacom — unable to browse internet since 3 month

Address:431001

I am from aurangabad and i am alone facing the hathway broadbands service issue for the last three months, i had made more than 50 complaints and till date i am not able to get broadband internet, my neighbours internet are working properly, when i complained to customer care they restore for 8-10 hours and afterward they disconnect my internet from their side, their attitude is pathetic and they didn’t receive calls. I had paid in advance and when i ask to refund they are not giving it back. I had also contacted my areas office but they’re not receiving it. Also i had tried to reach the local customer care offices support, even from there we are not getting any support. I had several times for a contact of higher authority or executives but they are not giving it to us. It’s shame on such a service provider who is taking huge amount from customers and even not ready to talk and resolve issues of customers. Please let us know what to do.
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Mar 23, 2019
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Feb 18, 2019
Hathway Customer Care's response
Dear MAB,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband
Feb 18, 2019
Updated by MAB
My Account Hathway No is
[protected]
Area
Behind Gokul Building Khadakeshwar Aurangabad- Pin 431001
Maharashtra
Complaint comments 

Comments

My Account Number is
[protected]
Area, Behind Gokul Building Khadakeshwar Aurangabad Pin 431001
Maharashtra State
Hathway Customer Care's response, Feb 19, 2019
Verified Support
Dear MAB,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

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