[Resolved]  Hathway Cable & Datacom — unable to use internet

Address:

Laxmi Nagar, Delhi

Hi, I had applied for Internet connection on 1st April Delhi, Laxmi nagar & made a Payment of Rs. 3533/- but after multiple attempt my internet was not installed, I had to call many times on different number which was provided by their team, ([protected], [protected]) they clearly denied that they cannot installed wifi in lockdown. somehow I convinced them, & their wiring team came on 8th April & done the wiring work, them their technical team denied that they do not have router in their stock and it may time to installed. after requesting them they told me to collect router from their existing who don't wish to continue their services. So then I picked up the old router from their home & self installed wifi on 11th April.
And now from 27th April I face an issue internet connectivity, My internet is down at least 20-30 times in a day & that too for 10-12 minutes. I had called multiple times to their customer care but no one is responding, tried put my complain through Hathway app, but with calling me they close my complain tickets. I also attached internet speed test image for reference, I had purchased 50mbps speed plan.

I need resolution on two thing below

1. I need new router installation at my place, because I had full payment against this connection so why I am using an used product.

2. Kindly improve internet connectivity at my place, because I am working from home & it's been difficult to working on such bad internet.