[Resolved]  Hathway Cable & Datacom — uncooperative and disturbing behavior of staff after disconnection

Address:400101

I was to shift to a new place and wanted the broadband connection to be shut down. I was told that some one from hathway would come to finish the formalities but despite calling daily, there was only a fake promise and no one turned up. It went on for 15 days and then i shifted. Since that the day, its been a month now and i am getting calls to upgrade everyday but when i tell them about disconnection, they first make excuses like you have to deposit the moden in the office. I have already paid for modem when getting connection. Why should i pay for that? I get calls everyday and when i tell them about my problem, they disconnect. It is very irritating to get calls everyday and when you are talking, they are disconnecting. Once in past, they had done the same thing after i disconnected and suddenly after three years, they put up a court case on me and asked me to pay 3000 for nothing. Now it is happening again. Despite many calls, they do not repond and then they would ask me to pay for connection which is not even there. I never wanted to take hathway because of their rude and uncooperative behaviour when you leave yet i took because there was no other fast option and now i am facing challenges. They people are literally harrassing me by calling me everyday. I have even emailed on customer care and client redressal email id but no response from the company except for harassment.
Was this information helpful?
No (0)
Yes (0)
Jun 21, 2019
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
May 17, 2019
Hathway Customer Care's response
Dear poojadubey12,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hathway
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    6926
    Pending
    0
    Resolved
    2006
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
    View all Hathway contact information