Hathway Cable & Datacom — Unethical behaviour

Address:	Mumbai City, Maharashtra, 400055
Website:	www.hathway.com

Since my plan was going to expire on 16th dec, i changed my plan on-line on 15th december 2016 to the "new supermax 10 mbps 80gb pre qtrly" from hathway website by logging into my hathway account.

I was given a choice of 4 different plans. I have attached a screen capture which has the details mentioned. I selected the "new supermax 10 mbps 80gb pre qtrly" which was listed second in the options and the amount for that plan post tax was mentioned as rs.3448.85, which is the exact amount i paid from using a debit card.

Later i called the contact center and asked them for a confirmation of my plan change. The representative over the phone said that the plan is cannot be changed to "new supermax 10 mbps 80gb pre qtrly" as the cost for that plan is around rs.5000. (I don't remember the exact amount he mentioned). He said that you will have to pay more to get that plan activated. I have also asked for a refund they said that refund could not be given as its a prepaid account.

Post that i called multiple times to the contact center, most of the times my call was disconnected and when asked for a supervisor, the supervisor was not available. I have also sent an email on [protected]@hathway.net with the screen shot attached. However there is no response to the email as well