[Resolved]  Hathway Cable & Datacom — was offered cc camera with installation free on 6 months renewal

Address:	Hyderabad, Telangana, 500010
Website:	www.hathwaybroadband.com

I am a Hathway Broadband customer for over two years now having Acc No: [protected].
I was offered a free CC Camera with installation (immediately) in Aug 2018 on renewal of 6 months connection. I promptly did the renewal.
I waited for about 20 days and when I did not get any response, I raised a service request for the same, Which show the status as "In-Progress" till date.
About 120 days now.
After that I called the customer care atleast 60 times expressing the same concern but all I hear is there is no stock, our executive will get back to you, we are sorry for the delay, we are working on it etc etc.
Till date the installation has not happened, and guess what in few more days my 6 months renewal is also going to expire for whose renewal offer I still did not get. :(

This is a very serious concern as this is a breach of the customer trust.
And definitely not the way to treat a customer who has been loyal to Hathway for the past two year, inspite of so many lucrative offers on broadband outside of Hathway.