[Resolved]  Hathway Cable & Datacom — worst customer care & worst network

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.hathway.com

My account no is [protected], i paid 1000 rs advance for 3 months, i think this is my biggest mistake ever. Hathway promised 5mbps speed but i think they meant is upto 5kbps speed. Because in every 10 days time my net connection was broken down and need to chase up with worst customer care executives in my life.
Literally i had to beg them to resolve my issue. They never visit your premises for troubleshooting. Even i tried nodal officers of hathway but they never pick their cellphone.
I tried email/facebook but no support.

Pls guys be aware of such fraud companies never ever have any connection of hathway. I think jio airtel are bigger brand and have better executive who actually visit the site and do work.
They close the complaint next day without even resolving it.

Worst company i wish that this company get bankrupted soon.
Was this information helpful?
No (0)
Yes (0)
Sep 22, 2017
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2017
Hathway Customer Care's response
Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
Complaint comments 

Comments

Please remove my mobile number from Hathaway database.
My Account no is [protected]. Please disable it. I don't want to use Hathway services in future. daily i'm getting 4-5 SMS's from Hathway services. Please disable my account and remove my mobile number.
Hathway Customer Care's response, Aug 23, 2017
Verified Support
Dear Sir,

Thank you for sharing your details. An executive will get in touch with you ASAP.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hathway
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    6928
    Pending
    0
    Resolved
    2006
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
    View all Hathway contact information