[Resolved] Hathway Cable & Datacom — wrong billing plan provisioned

Santy1983

from Chennai, Tamil Nadu

Address:

9/A VOC street, Arumbakkam, Chennai, Tamil Nadu, 600106

My name is santosh kumar, my hathway broadband account # is [protected].
I had raised a complaint regarding incorrect plan being provisioned for my account on 27-dec-2019 and the complaint number is 27122019w785346.

I had spoken to mr maran, senior person from chennai call center.
This complaint was closed yesterday without any solutions or calls being made from customer service.

I had made 2 payments in november 2019. The details of these payments are listed below.

Receipt no. Amount payment date mode
R[protected] 1199 20 november 2019 online
R[protected] 1180 19 november 2019 online

Currently my plan has got changed to 50 mbps connection.
My original plan was of 150 mbps.

Requesting you to kindly look into this and change the plan immediately.

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Feb 11, 2020

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Hathway Customer Care's response Hi, to be able to help you further and to resolve your issue, we would be needing your city. Please share your city so that we can resolve your issue on a priority basis. Thank You! Hathway Customer Support Team.

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Comments

Anurag Singh Rawat

I was a customer of hathway internet about 3 months ago, but i m not using it anymore and i have discontinued the connection but they keep calling me everyday.
Please i want to get rid of this thing .