Hathway — Cheating by Hathway

Address:

Q, 506, Rajtilak apt, Near Anuvrat Dwar, Citylight

Hi,

My account no is [protected] and I have been a Hathway customer for few years now. My existing package of 70mbps unlimited speed expires tomorrow and this time I decided not to renew with Hathway because of speed issues.

However, yesterday, one of your marketing executives called me and gave me an upgrade in speed and months. He offered me 100mbps unlimited speed for 12+6 months and asked me to make online payment of 5838. I went ahead and paid the amount as suggested and he told me within 1 hour, the new 100 mbps unlimited offer will be reflected in my account with 18 months validity.

Today, I get another call from Hathway saying I wont get 100 mbps plan and I need to pay extra 150 rs for a 50 mbps plan. When I told him about what i was offered, he said that offer isnt possible and I wont be getting refund amount.

I conveyed him that anything less than 70 mbps will not work for me because I have to run parallel video classes online. He disconnected the call saying refund wont be possible and gave absolutely no clue what would happen to 5838 deposited online.

I renewed ONLY because I was offered an upgrade in speed. Please do not cheat customers under the pretext of false promises.

Please refund the money or offer what was offered to me while asking me to deposit the money online or I will be forced to explore legal options.

Name: Gautam Surana
Mobile No: [protected]
Account No: [protected]
Transaction ID: [protected]_[protected]_62622462