[Resolved]  Hathway — Complaint regarding change in broadband plan

Address:

Thane, Maharashtra

This is Customer from Kalyan (west), my account Number is 896274 registered with the name of MAGAN PATIL. Few days ago I have contacted to nearby Hathway office regarding change in our broadband plan (Our on going plan is Ultra 600 Half Yearly prepd UnL. and we have already paid for it and we want to change it to New Broadway) so they told me to contact a call center and raise a request for this.so I did and I raised a request 11164453 and they told me that you will get a phone call from our technical team within 24 hours. But after 24 hours as well I didn't get a call from any one so I followed up with them and they told me that we have re raised your request and forwarding it to technical team so again i waited for 1 day and then also i didn't get any reply from anyone. now today I called in call center ask them regarding this they are simply telling that we will re-raise a ticket and you will definitely get a call from our team and limit is that when I called in our near by office in kalyan and I told them that as we are very old customers of yours ten also you are giving us very poor service if this will remain the same then we have to change service then rudely they told me that you can change it now as well just submit your router to office. Is this your Quality Service?is this your user's satisfaction? Neither your call centre guys are taking any action on it nor your office workers.At the time of a payment your workers comes to our home for receiving cash and checks but at the time of the query no one is responding. I dont know whether you guys will take any action on this or not but surely you guys are losing your customers this way. Thanks, Tejas Patil [protected]