Hathway — Complaint regarding refund amount account no:-[protected]

Dear Team

i want to raised a complaint against your worst service which i ever get i have applied for a hathway connection on my place on 13 sep and also i made a payment of 1859 as per guided by your executive but due to some reason router not installed at my place and your executive UDAY RAJ YADAV mob no :-[protected] he told me you can cancel your plan and you will get refund amount in 2-3 days and after that multiple times i call on customer care no I raised a refund request also but still almots 15 days has been gone i didnt recieved my payment amount every time when i call to customer care no they just said that you have dialed in technical department redialed no in billing department but every time call connect to technical department

i have tried many time but still i didnt recieved my amount and i have all proofs of payment which i done on 13 sep to hathway if my amount not get refund i will file a case on your executive who has miss guided my and told me that any time you can cancel your plan and take your refund back in 2-3 days

account no:-[protected]