Hathway — Delay in installing and poor response

I have paid for the hathway connection on 7th june 2020. Citrus reference no. - [protected]
The hathway agent claimed to give the connection to my house the next day. He was very responsive till i made the payment. But since the payment he didn't even reply to my calls or whatsapp messages. And till now i didn't get the connection. Its been 22 days. I am disappointed by their service. I mailed them and didn't receive any response.

I hereby attach the payment receipt.