Hathway / Gujarat Telelink [GTPL] — 5049006 / 5028940

Address:

GTPL, Sahjanand complex, Opp- BAPS Temple,Shahibaug, Ahmedabad- 380004.

Sir,
I raise complain 5028940 on dated 03.04.2020 at 11:00 am. Internet not working los light blinking same informed to customer care, after register complain call to customer care twice and they confirm to provide solution within 1-3 days. After 5 days i again call to cc (Same confirmed by mr. Hanshraj puwar) after long waiting he informed your complain closed due to not allow person to visit your home, security guard not allow to enter in and he register new complain today 09.04.[protected]. I request to customer care so many times connect me with your nodal officer but he informed we can not connect you or not provide his number, so why they mentioned on website step-2 nodal officer applet officer?? You can check his number also not updated on websites.

I need your support during this covid-19 situation i will support my company as work from home and without internet not possible.
I concerned about mentioned below.

I was sent email to [protected]@gtpl.net with reminder as well.

- complain close without customer information
- technical person mentioned wrong reason as no security guard available in our society and he will not visited to my home.
- my mobile number already registered in my account but he not tried to call me once.
- escalation matrix not present for customer so if customer care not solve the issue who will be responsible..
- if this new complain also close without any customer intimation than what will we do???

I request to look to in this matter as gtpl not provide satisfactory services to customer and cheat with wrong information close the complain.

Regards,
Dushyant trivedi