Hathway / Gujarat Telelink [GTPL] — consistent internet connection

Address:	380061
Website:	www.gtpl.net

My name is Piyush Nayee (Customer ID: piyush_c202 in GTPL Hathway Internet). I have taken broadband connection from GTPL and from when i have received internet connection till date i did complaints and complaints.

First of all when i applied for internet connection and given cheque for annual subscription then company has deducted an amount prior to i get connection and for that i have spend 15 days with constant follow ups to get connection. Finally when i get connection then i could not get constant internet connection from GTPL and for that i did so many complaints to your support, nodel offices and also to appellate authority of GTPL. But no one is taking my complaint seriously as i am one of the customer from thousand of customer of GTPL.

One of the terrific service provided from GTPL is, once you do complaint to GTPL regarding un-available internet connection and after some time when you have it back GTPL system automatically detect that you are using internet so your complaint get resolved without taking customer feedback that it is actually resolved or not.

My actual issue is, all the time I ask to customer service provider is that please don't resolved my complaint by checking ping to my customer ID because i can have constant internet connection only for 2 to 3 hours in a day after that it is automatically get disconnected and again i need to do complaint to GTPL.

Hope GTPL guys checking my complaint over here and suggest me what to do for my complaint.