Hathway / Gujarat Telelink [GTPL] — gtpl broadband - one of the worst.

Address:395004

I had got this connection last and it worked well so recommended to 3 of my neighbours. After sometime these people started calling me for the connectivity problem and i too used to attend these calls as a customer care service of gtpl. Eventually i stopped registering complains as it was almost daily thing. But yesterday gtpl’s so called engineer visited next door as there was no connectivity for last 7 days. Though he saw that cable disconnected, he was requested fix it up. But it was shocking to here his reply – he won’t do it unless and until complain is registered. So practically gtpl wants me to keep on registering complains daily and keep on begging to keep my connection up.
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    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    30%
    Complaints
    6928
    Pending
    0
    Resolved
    2006
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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