Hathway / Gujarat Telelink [GTPL] — gtpl internet is intermittent

Address:	Navsari, Gujarat, 396445
Website:	www.gtpl.net/broadband/view-plans.html

To: consumer complaints dept.

I took gtpl connection around 2 months ago and i have faced internet disconnection atleast 15-20 times. The customer service is appalling and is very unprofessional.

I had to ring gtpl, they take the complaint - complaint number is generated and the internet starts working after 4-5 hours. This way, i have lost nearly a month without internet.
This has become a nuisance because it appears that customer has paid money to call gtpl customer service, get a complaint number and then the internet is back on.
This has become perpetual and i am unable to get a serious response from gtpl customer service as well as from their support team via email.

Also, check this out yea,
While i am out of town, and my old gentleman (Grandfather) rings gtpl when there is no internet, he is being told: "to connect the ethernet cable from here to there... Open bla bla bla from control panel, click menu, click network setting, click start up huh"... When my old gentleman does not understand anything after trying, the frustrated customer agent at gtpl says we cannot help you and they will need someone who knows computer. (I am sorry grandpa, you should have learnt computer in 1960's to avoid this problem, huh)

Note: firstly, we paid money to have the internet. We did not pay money to call gtpl to inform the internet is not working and also we were not told that in order to buy gtpl internet, there has to be a computer genius at home. Wow.

We understand in this day and age, technical glitches can occur, the internet can go off, however, when the things become perpetual, it is not acceptable at all.

Consumer complaints should take this issue seriously and fine gtpl for their unprofessional customer service and not having a feature implement which detects that the internet is not on in following areas, instead, they want the customers to call and inform them.

Note2: there is no compensation or a goodwill gesture to keep customers happy. We paid money to get the internet. If you cannot provide the internet as promised, why don't gtpl have a compensation in place, in order to keep the customers happy?

Regards,
Pint00
Bekar. [protected]@gmail.com