Hathway / Gujarat Telelink [GTPL] — no response for new broadband connection

Address:

Junagadh, Gujarat, 362001

I have paid for new internet connection 10 days ago, and still no one has come to install the connection. I tried calling the customer care and they said the local office is responsible for new connections, but no one is giving any responsible answer at local office. I work at another city and i have to work for remote now, so i need broadband as soon as possible. If anyone can do something about this please