Hathway / Gujarat Telelink [GTPL] — not following training rule

Address:

9,bhagya nidhi co op society, behind gangeshwar mahadev mandir, new asahan road, surat, Surat, Gujarat, 395009

Respected sir,

I am gtpl customer since 10 to 12 years
Recently trai has introduce new rules for television broadcasting.
As per new rules consumers have right to pay for what they see. But gtpl network is not follwing new rules by trai. And forcing consumer to select the pack as per their design which cost 30 to 40% more.

Training has also introduces channel selecter application. Through which you can select the channel and it will calculate your monthly cable bill.

Using that application i have chosen my channels package and went to gtpl office and ask him to give me the pack that i have chos. But he straight a way denied and ask me to choose the package that he has designed which was costing me 100rs. More. When i refused to select the channel pack as he had designed. He threaded me to discontinue the service if i refuse to choose his designed pack.

So this is my complaint. Please forward it to traiand take appropriate action against gtpl cable tv operator.

Thanking you.