[Resolved] Hathway / Gujarat Telelink [GTPL] — recharged pack hasn't been activated

Arpan1979

Address:

CORPORATE OFFICE: GTPL House Opp. Armieda, Off Pakwan Cross Roads,Sindhu Bhavan Road, Bodakdev, Ahmedabad - 380059 REGISTERED OFFICE: 202, 2nd Floor,Sahajanand Shopping Center, opp. Swaminarayan Temple, Shahibaugh, Ahmedabad - 380004

I renewed my monthly cable subscription from gtpl websites's quickpay option and with regular pack, i added sony channel's pack (Which was not there earlier). They just renewed regular pack but haven't activated newly added pack. When i contacted their customer care center and local office, they said that it's not showing any information regarding new pack. But money has been debited from my account. I renewed it on 7-aug-2020 and have been complaining for last 5 days but haven't got any solution from their side. They just keep saying that it'll get activated within 24 hours for last 5 days. Have contacted customer care center for 4 time and have mailed them twice at [protected]@gtpl.net but getting the same reply.

So i would like them either to activate my newly added pack or refund my amount.

Customer/account no : 3094737
Stb no : gtplc[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 17, 2020

Complaint marked as Resolved

Didn't get resolution from company actually, one of their local agents helped me to resolve the issue.

Hathway customer support has been notified about the posted complaint.