Hathway / Gujarat Telelink [GTPL] — stb not working from last 1 month

Address:

Ahmedabad, Gujarat

My set top box is not working from last one month. As per cable operator it was damaged and need to be replaced with new one with additional fee of 500.

I had been following up with our cable operator from last 1 month or so but there is no solution to my issue yet. He told me to give new set top box but i haven't received yet.

Here is stb no:
[protected]