Hathway / Gujarat Telelink [GTPL] — unheard customer for its broadband issue

Address:	Ahmedabad, Gujarat, 380061
Website:	GTPL boardband

One really needs patience to deal with your company. I have dealt with bsnl but i must say they score more on my sheet. Gtpl is the most pathetic one specially the customer care – these guys don’t invest in human resource is the reason for such wretched services. Their employees who sit in customer care are not qualified for the job, all they have is two or three particular reasons which they start jabbering once you call, without even understanding or listening to the customer. Further, they might be good for some set of people but my set of people i find it really not worth to invest in your company.

In this competitive scenario i tries to achieve better market position, but the management has some different set of views. Turning off the customer doesn’t seem to a big issue with your company.

Now coming to my problem, the net is not working in our area since september 12, 2017. On sep 14, i call and the manager closes old request and raises a new request. After continues follow ups and listening to same old lame excuses in bad english, the request is again closed on sep 20. Again i call and get a fresh request raise but on sep 21 the same is closed on the convenience of the company.in the entire 9 days i was telling the customer care to send the representative to my place and get the modem/router check, which they didn’t hear as the something major was wrong with the area connectivity after the rains and lightening.

Till date the company has not bother to cater to one customer who has been calling religious to them daily. I am tired of calling and talking to those uneducated representative who have no aim is serving customer, all these college going kids want is their salary, even if their attitude penalises the image of the company.