Hathway / Gujarat Telelink [GTPL] — Wrong (Cheaper) internet plan provided.

Account number - [protected]

I paid a rs.1000 cheque in favour of hathway internet on 02/05/2017 for the above mentioned account number. I was promised a plan of rs.1000 for 3 months, 5mbps speed with unlimited data. However i got to know that the plan that has been actually provided to me is rs.661 for 3 months, 5mbps speed with 10 gb data.

In order to get the issue resolved i mailed the company several times on 11/07/2017 and 12/07/2017 on different mailing id's and also called their customer care helpline.

However i got no reply from the company at all. No initiative has been taken from their side to resolve the customer's problem.

As my whole work is online and computer operated i've been facing a lot of problems because of the internet as the company has degraded my internet speed according to the false internet plan.