Hathway — Hathway broadband connectivity issues | |||||
I'm a Hathway broadband customer for last 5 years. And during this period I mostly had issues with internet speed and they were often resolved. But since 21st September I'm having connectivity issues. Whenever I switch modem and WiFi off from main switch I lose internet connectivity, then I've to spend 30 minutes on call with customer support, where they promise prompt service but it actually takes about 10-12 hours to restore the internet. This cycle repeats. Neither their customer support nor their technical team provide any permanent fix.Their customer support is highly inept. So far I've raised about 10 tickets but no permanent solution is offered. I'm without internet every alternate day. And I pay 3056 rupees quarterly. Apart from monetary loss, their service is causing me mental torture and loss of productivity. Now even after this there is no permanent fix to the problem, I'll be forced to approach consumer court. Was this information helpful? | |||||
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