[Resolved]  Hathway — Hathway broadband not providing proper service and looting money

Address:

Mira road

I am a hathway broadband customer since last 12 years. I have always paid their bill online on time without fail. Since june i am facing frequent loss of internet connection. The net is gone for whole or half day. This happens every other day. I have repeatedly called the customer service. They open a complaint saying router is using high bandwidth it will fine till tomorrow and same thing happens. I have complained to their nodal officer 8 times, to their appellate officer 4 times and numerous times to the customer service. Now they are purposely hanging up the phone when i try to call them on their call center after listening to the complaint. Where i stay in mira road their branch office never picks up the phone. Even after facing so much harassment from their end, by bill was due on july 29. They kept calling me 10 days before every day messaging and asking me to pay the bill. I paid the bill, i pay quarterly thus i have paid for next 3 months and the amount is 1, 818 rupees. They have never followed up with serious action on my complaint, looted me off my money without providing any service. I have experienced a loss od 10k as i am working from home cause of these people. I request you to please provide me justice as these people think they are above everyone else. They won't refund my bill amount that is why i am registering the complaint here. I request you that my money is refunded and i dont want their sevice anymore. I have been through mental torture of calling them everyday and listening to my boss shout cause i was unable to do work. I hope i will get the help from you guys