Hathway — HathWay creating LazyPay account

Address:	Mumbai (as per their website)
Website:	www.hathway.com

I had a Hathway Broadband account when I lived in a rented house in Thoraipakkam, Chennai.

Chronology of events:

1. The last payment I made (Rs.943) was on 14th October 2020 for a month and this period lasted till mid November 2020.

2. I vacated the house on 7th November 2020. The house was vacant for more than a month after that. When I visited the Apartment on 11th December 2020, it was still vacant. In any case, nobody else knew the WIFI password to continue using it.

3. After that, I was getting at least 3-4 calls everyday for renewal. I tried explaining every time that I have moved to a house where I can't have a Hathway connection.

4. On 18th December 2020, I got a call from Hathway. When I explained the situation, the Customer care personnel said that he will send an OTP which I have to give him to stop getting further calls.

5. This was probably my major mistake. I believed it and immediately gave the OTP without checking the origin of the OTP.

6. To my shock, a Lazy Pay account was opened and I had an outstanding credit of Rs.470. I got messages about that.

7. Ever since, I have been trying to get this issue resolved via the Twitter handle of Hathway, but in vain.

8. I still get calls from Hathway for renewal. In addition, I get calls and sms from LazyPay asking me to pay the amount.

9. The amount has compounded to Rs.599.

Please help. This is causing me mental harassment on a daily basis to get calls asking me to renew/pay an amount that I don't owe anyone.

I am shocked to see(attached screenshot) that Hathway has not listed the Chennai Nodal Officer's contact details on the website for me to escalate the problem. I sent an email to [protected]@hathway.net