Hathway — hathway new connection

Hathway — hathway new connection

N narinders.singhs from Powai, Maharashtra

I had requested to get a new hathway connection on 2nd may 2020. My account no is [protected]. I have been following up on customer care 2 - 3 times a week till date (22nd june 2020) and yet modem is not connected. I have been receiving calls from hathway to renew my account. Even though modem is not connected. Everytime i call customer care, they mention that i will get a call within 24 hours, yet not received. Due to non-availability of internet connection, my work from home, my kids school online sessions, etc. Are highly impacted. Was this information helpful? No (0) Yes (0)
Hathway customer support has been notified about the posted complaint. Verified Support Jun 23, 2020 Hathway Customer Care's response Hi, Thank you for sharing the details with us. Our support team will connect with you to address your concerns soon. Thank you! Hathway Customer Support Team. Jun 27, 2020 Updated by narinders.singhs I received call from Hathway Support that Modem will be connected on 24th June 2020. Yet again after that call no response. I am trying calling that number again and again, but no response. Please revert asap. Secondly, I am daily receiving calls to renew my account. Why should I renew my account where I have not utilized at all. I will never recommend Hathway to any of my colleagues or friends.
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Hathway Customer Care

from Mumbai, Maharashtra

Verified Support

Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Hathway account number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.

narinders.singhs's [Complaint's author] reply, Jun 22, 2020

Hathway Account number - 1124480631 (Thane - West)