[Resolved]  Hathway — Hathway not providing refund.

I was contacted by hathway representative and they have promised me plan details that doesn't exists, I made a payment of 1767 for 3 months plan.
However, during account verification the actual plan details were explained which was not as per my needs so I requested to not activate and refund the amount.

I have not recieved the refund yet, i made the payment on 20th October and asked ro refund the amount on 21st October.

I have called customer care multiple times and also send mails to their office mail id, the last time i checked i was informed that the related ticket was closed without processing refund.

Please help me with this.
Account Number - [protected]
You will find the screenshot of transaction id, closed tickets without resolution and mails sent to customer care for your reference.