[Resolved]  Hathway — Hathway unable to solve internet browsing issue since 8 long days affecting my office work

Address:

Flot no 303 & 304, 3rd floor, stanza building, Himayathnagar, 500029

For better connectivity hathway people recommend me to take "STATIC IP". it activated on 16/09/2021 from then till now 23/09/2021 I am not getting internet. I am following up with the issue on daily basis but of no use. When connected to customer support they are forwording to technician team when I connected with them they are saying it is pending with the backend team, after 1 day(17th sept) even technician team is not responding . Again they lift the call saying that you should connect only customer care people then again I called to hathway customer care support team they are sending the ticket again to technician team, technician either say it is pending with backend team or won't respond at all. Issue is revolving in loop. Customer care ----technician team- backend team it happens for me at least 10 times. There is no way to directly connect with the people who is actually working on the ticket. I still don't know the progress of the work. I never expected a issue lasts for more than a week as new connection it self take 1 or 2 days. TRAI please help us in solving this issue. I don't find any other way to solve this issue. Please help us in this.
Account number : [protected].