Hathway — Internet Connectivity

Hathway account [protected]
It’s been 2 days I have no internet …..several emails have been sent which have been acknowledged but there is no closure or solution ……the technician Kuldeep has assured this would be resolved ….spoke to him at 920 am, he said it would be done by 1230pm it’s 16:45pm not resolved …..one day it rains Hathway in Byculla stops working for 3-4 days …..the same thing happened just 2 weeks back when I didn’t have internet for 5-6 days…..the Hathway application is bad can raise a ticket or complain ……when the billing date is near I get a call a week in advance asking for the payment …..I have sent several emails asking the help desk to increase my billing date from 15tth august to 23 to august and it goes up even more depending to inconsistency shown by the back office and the technician……help desk has received my emails and they need to inform the billing team that’s internal communication……Does Hathway even realise that people can loose their jobs as it is now work from home due to no connectivity ……every time it rains internet goes for 5-6 days ????? and the technician takes hours to resolve it and then Ben then there’s no solution ….it’s a shame and a scam like situation……when you ask for money…Hathway asks for the full amount right ??? So they need to add the backlog of no internet connectivity to the current billing cycle