[Resolved] Hathway — Internet down almost everyday

Edw_will

from Chennai, Tamil Nadu

Address:

Dombivli

My hathway internet is down almost everyday and as soon as I call the customer care, thr net is working.
I have taken the 8MBPS plan and I'm getting only 1.5 mbps download speed & 0.50 upload speed even after all the ohter devices are off.
When the service request ticket is raised, the ticket is closed not even after informing me.
The customer care number takes almost 14 minutes to connect, and as soon as they know it's their mistake they cut the call.
This is pathetic service from Hathway.

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Aug 13, 2021

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2020

Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Hathway account number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.