[Resolved] Hathway — Neither Service not provided Nor fee refunded
Hyderabad, Hyderabad District, Andhra Pradesh, India
Hello I am a new customer of hathway, and faced worst possible service from hathway. I subscribed for a hathway broadband on 28th dec 2014 & paid Rs.1685/- with receipt No - 443916, CustCode - 1242909 The modem & cable setup was done on the next day, but connection action was a real problem for the technical team. I have raised 7 complaints till date (9th Jan 2015) and surprisingly all the tickets have been closed without any update, intimation, action taken. If new connection activation takes so many days, I can not imagine the service quality Hathway provides. I decided not to continue with hathway and I decided for Refund of my money. Raised 3 tickets for the same, surprisingly those tickets are also closed without any update and action - This is the worst part of the service. I understand from this - Hathway helpdesk team does not read the ticket and priority, calls the customer, reads out the description and answers "Another person will call you in 3 hours" and CLOSE THE TICKET. No words to describe the service provided and also my frustration. I am still trying to findout who can help is getting back my money. Raghu
Complaint marked as Resolved
Finally got the money back from hathway...Finally got the money back from hathway...Finally got the money back from hathway...Finally got the money back from hathway...
[Jan 09, 2015] Hathway Cable & Datacom customer support has been notified about the posted complaint.
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