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[Resolved]  Hathway — new connection still not installed very bad service

Today

Rajan. Gupt., ajay. Singh., rajan. Gupt.
1 message
No attachment
1:45 pm
Fw: new connection still not installed very bad service
Hi pathetic, bad, miserable, pitiable, wretched, lamentable, ridiculous, deplorable, regrettable, derisory, tragic, unfortunate, laughable, lousy, distressing, depressing, dismal, saddening, appalling, painful, cheap, sorrowful. Services i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] your pune team is incompetent and is lazy even your nodal officers are not compitent. Not working as per the tat. I am still waiting for installation and activation. The best joke is your team itself don't know when installation and activation will be done. But they always say sir in 15 mins installation will happen but that 15min never comes. Regards, dhiraj choudhari [protected]

Ajay. Singh., rajan. Gupt.
1 message
No attachment
1:07 pm
Fw: new connection still not installed very bad service
Hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] your pune team is incompetent and is lazy even your nodal officers are not compitent. Not working as per the tat. I am still waiting for installation and activation. Regards, dhiraj choudhari [protected]

Rajan. [protected]@hathway.com
1 message
No attachment
12:58 pm
Fw: new connection still not installed very bad service
Hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] your pune team is incompetent and is lazy even your nodal officers are not compitent. Not working as per the tat. I am still waiting for installation and activation. Regards, dhiraj choudhari [protected] — forwarded message — from: dhiraj choudhari to: [protected]@hathway.net sent: thursday, 27 august, 2020, 03:45:50 pm ist subject: new connection still not installed very bad service hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] regards, dhiraj choudhari [protected] regards, dhiraj choudhari [protected]

Yesterday
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Punenodal, deepak. Sri... [protected]@ha.
1 message
No attachment
29 aug
Re: new connection still not installed very bad service
Today again false commitment. Mr gaurav team leader has again confirmed me yesterday that it will be installed and activated by today evening. Now i am calling him and he is not picking his phone. What a pathetic service. Account no : [protected] regards, dhiraj choudhari [protected]

Last week

Punenodal
1 message
No attachment
28 aug
Re: new connection still not installed very bad service
Hi, thanks for your response but sorry to say still there is no define timeline for resolution. Regards, dhiraj choudhari [protected]

Deepak. Sri., [protected]@... [protected]@ha.
1 message
No attachment
28 aug
Re: new connection still not installed very bad service
Waiting for revert regards, dhiraj choudhari [protected]

Deepak. Sri., [protected]@., digital. Mu.
1 message
No attachment
28 aug
Re: new connection still not installed very bad service
Can i expect revert? Still installation is pending regards, dhiraj choudhari [protected]

Deepak. Sri., [protected]@., digital. Mu.
1 message
No attachment
27 aug
Fw: new connection still not installed very bad service
Hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] regards, dhiraj choudhari [protected] — forwarded message — from: dhiraj choudhari to: [protected]@hathway.net sent: thursday, 27 august, 2020, 03:45:50 pm ist subject: new connection still not installed very bad service hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] regards, dhiraj choudhari [protected]

Digital. Mu., [protected]@.
1 message
No attachment
27 aug
Fw: new connection still not installed very bad service
— forwarded message — from: dhiraj choudhari to: [protected]@hathway.net sent: thursday, 27 august, 2020, 03:45:50 pm ist subject: new connection still not installed very bad service hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] regards, dhiraj choudhari [protected]

[protected]@hathway.net
1 message
No attachment
27 aug
New connection still not installed very bad service
Hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] regards, dhiraj choudhari [protected]

Earlier in august

Dhiraj choudhari
1 message
Message has attachments
4 aug
No subject
Regards, dhiraj choudhari [protected]

Dhiraj choudhari
1 message
Message has attachments
4 aug
Fw: noc for irda certification_d7810
Regards, dhiraj choudhari [protected]

July

Sushant. [protected]@indusind.com
1 message
Message has attachments
15 jul
Manishk. [protected]@indusind.com
— forwarded message — from: dhiraj choudhari to: sushant. [protected]@indusind.com sent: wednesday, 15 july, 2020, 06:21:39 pm ist subject: regards, dhiraj choudhari [protected]

Sushant. [protected]@indusind.com
1 message
Message has attachments
15 jul
No subject
Regards, dhiraj choudhari [protected]

[protected]@dreamjobs.in
1 message
Message has attachments
11 jul
Dhiraj choudhari resume for idfc
Dear ritika, kindly find attached updated resume. Regards, dhiraj choudhari [protected]

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Fw: new connection still not installed very bad service

Me
To
Rajan. [protected]@hathway.net
& 45 more
30 aug at 1:45 pm
Hi

Pathetic, bad, miserable, pitiable, wretched, lamentable, ridiculous, deplorable, regrettable, derisory, tragic, unfortunate, laughable, lousy, distressing, depressing, dismal, saddening, appalling, painful, cheap, sorrowful. Services

I am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today.

Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august.

My account no is [protected]

Your pune team is incompetent and is lazy even your nodal officers are not compitent. Not working as per the tat. I am still waiting for installation and activation.

The best joke is your team itself don't know when installation and activation will be done. But they always say sir in 15 mins installation will happen but that 15min never comes.
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Complaint marked as Resolved Sep 3, 2020
Thanks team Hathaway for responding and resolving the issue on priority. Only I would like to tell that Plz tell your local teams to be discipline and committed.

Complaint Status


[Aug 30, 2020] Hathway customer support has been notified about the posted complaint.
Verified Support
Hathway Customer Care's response Aug 30, 2020
Hi, Thank You for letting us know about your concern. We have escalated this to the support team to resolve it on a priority basis. Thank You! Hathway Customer Support Team.
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