Hathway — No resolution of complaint for internet connectivity issue

Address:

Sector 72, Noida

My internet got disconnected from 13 oct 2022. I registered complaint with hathway on the same day (complaint no[protected]B073157) but its been 5 days no one has came to resolve the issue. I contacted with customer service 3 times but everyday they mention that issue will be resolved by end of day. I have received communication from them to pay in advance for next month but no one is willing to provide the service. My office work has hampered a lot due to this issue as I am working from home.
I want immediate resolution of service as they are expecting for